Privacy
Your privacy
We look after your information as carefully as we look after you.
What we collect
- Your contact details
- Health information you share with us, and our treatment notes
- ACC claim details, if your treatment is under ACC
- What you send through our website's contact form
Why we collect it
To provide your care, manage appointments, work with ACC on your claim, and reply to your enquiries.
How we store it
Your records are kept securely in Gensolve, our practice management system, which stores data encrypted on its servers in Sydney, Australia and London, England. Only the people involved in your care can see them. We keep your health records for 10 years from your last appointment, as the law requires.
Who we share it with
Only what's needed, and only with:
- ACC, if your treatment is under an ACC claim
- Your GP, counsellor or referrer, with your agreement
- Anyone else the law requires
We never sell your information or use it for advertising.
Your rights
You can ask to see the information we hold about you, and ask us to correct it. Contact our privacy officer, Becki Stafford, at [email protected].
If you're unhappy with how we've handled your information, please tell us first. You can also contact the Office of the Privacy Commissioner.
Our website
This website doesn't use analytics or advertising cookies. Messages sent through the contact form are delivered to our email inbox by FormSubmit, a form service.